Colchester United Event Ticketing — Terms of Website Use
This notice supplements the Colchester United Terms of Website Use. It applies to https://boxoffice.colchesterunited.net/ (the Event Ticketing service) and covers a small number of additional rules that are specific to using the Event Ticketing website. It does not cover the terms on which tickets themselves are sold — those are in the Colchester United Event Ticketing Terms & Conditions. For everything else (copyright, links, liability, governing law and so on) please refer to the main Terms of Website Use linked above.
Automated purchasing and bots
You must not use any software, script, automation tool, third-party service or technical means to purchase, attempt to purchase, or hold tickets on this website. This includes (without limitation) ticket-buying bots, headless browsers, browser extensions designed to speed up checkout, captcha-solving services, residential proxy networks, and coordinated multi-account scripts. The use of such tools to acquire tickets in excess of, or to circumvent, the per-account purchase limits the Club sets is also a criminal offence under the Digital Economy Act 2017.
Where we detect, or have reasonable grounds to suspect, the use of automated purchasing, we may — without prior notice and at our discretion — cancel the relevant tickets without refund of the ticket price (the standard refund position in the Event Ticketing Terms & Conditions applies), suspend or close the account or accounts involved, refuse to accept future ticket purchases from the persons concerned, and pass relevant evidence to the police or other relevant authorities.
One account per person
An Event Ticketing account is for the personal use of one named individual. You must not create, operate, or use more than one account in order to circumvent per-account purchase limits, queue priority, ballot fairness rules, concession entitlements, or any other rule the Club applies on a per-account basis. We treat detected duplicate accounts as a single account for the purpose of those rules and may merge, suspend or close the additional accounts. The standard ticket-cancellation consequences in the Event Ticketing Terms & Conditions apply to any tickets bought through duplicate accounts.
Verification and anti-circumvention
Where the website asks you to complete a verification step (a captcha, a queue position, a waiting room, an SMS or email code, an age check, or proof of a concession entitlement), you must complete it yourself, in good faith, and using only the methods the website provides. You must not use third-party services to solve captchas on your behalf, share queue positions or verification codes between accounts, or upload misleading or forged documents. Breach of this clause is a misuse of the website and is treated under the misuse provisions of the main Terms of Website Use.
High-demand periods
Around event announcements, on-sales for high-demand events, ballot openings and similar peak-traffic events, the Event Ticketing website may apply a virtual queue, slow down, briefly become unavailable, or limit the rate at which a single account or device can submit requests. These behaviours are deliberate — they keep the website usable for everyone — and are not a fault. The general availability disclaimer in the main Terms of Website Use applies, and we are not liable for tickets that you do not manage to purchase as a result.